If this troubleshooting guide helped, you might also want to read AirPods Mic Not Working? Try These 6 Tips and iPhone Calls Failed Repeatedly? Here’s How to Fix It. Now that FaceTime is working, why not try out new ways to enjoy FaceTiming with your friends and family using SharePlay or upgrade your FaceTime experience with Wide Spectrum Audio? With just a few steps, your FaceTime chats should be working smoothly again! Sometimes the simplest fixes make the biggest difference. Why is FaceTime video not working? A poor internet connection, accidentally turning the camera off by tapping the camera icon, and having another app using the camera at the same time can all cause FaceTime video to not work. ![]() Why can't I Facetime someone but I can call them? The two most common reasons for being able to call a person but not FaceTime them is that they don’t have FaceTime or one of you is not connected to the internet via Wi-Fi or cellular data. Verify with that person they have the FaceTime app on their iPhone and that it is enabled. You can access the iOS preview by enrolling on Apple’s website, which will nudge the beta to your iPhone’s Software Update section. If it happens repeatedly, make sure that you have their phone number and email address entered correctly. If FaceTime is opening itself automatically when an inbound FaceTime call comes to the Mac, you can stop this by turning off FaceTime on the Mac. ![]() ![]() How to Stop FaceTime Opening Automatically on Mac With Inbound FaceTime Calls. Why is FaceTime not working for one person? If this is a one-time thing, they may just have a Focus Mode enabled or be on another call. Note when you relaunch FaceTime you may have to adjust some minor configuration options again.
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